Terms & Conditions

These Terms and Conditions govern the use of products and services offered by Pluff Mud Mercantile. By purchasing or using our products, you agree to comply with and be bound by these terms. It is essential to read these terms carefully before making any transactions.

1. **Product Information**: All products, including hand-poured candles made from pure beeswax and soy wax, are described with the utmost accuracy. However, variations in color, scent, and appearance may occur due to the handmade nature of the products. We strive to provide detailed descriptions and images to ensure customers have a clear understanding of what they are purchasing.

2. **Pricing**: Prices for our products are subject to change without notice. All prices are listed in USD and do not include applicable taxes or shipping fees, which will be calculated at checkout. We reserve the right to correct any pricing errors that may occur.

3. **Order Acceptance**: All orders are subject to acceptance by Pluff Mud Mercantile. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in product information, or suspected fraudulent activity.

4. **Payment Terms**: Payment must be made in full at the time of purchase. We accept various payment methods, and all transactions are processed securely. Customers are responsible for providing accurate payment information.

5. **Shipping and Delivery**: Shipping times may vary based on location and product availability. While we aim to fulfill orders promptly, we are not responsible for delays caused by third-party carriers or unforeseen circumstances. Customers will receive tracking information once their order has shipped.

6. **Returns and Refunds**: Due to the nature of our products, we have a strict return policy. If you receive a defective or damaged product, please contact us within 7 days of receipt for assistance. Refunds or replacements will be issued at our discretion, based on the circumstances of the return.

7. **Limitation of Liability**: Pluff Mud Mercantile is not liable for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the maximum extent permitted by law.

8. **Governing Law**: These Terms and Conditions are governed by the laws of the state in which Pluff Mud Mercantile operates. Any disputes arising from these terms will be resolved in accordance with applicable state laws.

By using our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree to these terms, please refrain from using our products or services.